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All Topics Colors/Available Durability
Fitting/Customization Installation Ordering/Delivery
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-- All Topics

A customer has just invested in stone for interior and exterior of her new home. One question she raised concerns her window surrounds... she asks, "Is there a sealer that works well with the exterior stone window surrounds?"   

A customer [ with an exceptionally large project ] wanted assurance that we were able to complete her order, asked, "How large is your facility?"   

I am concerned that my children may accidently spill food or beverage on my new fireplace... What does Stone Magic recommend to avoid staining?   

How do I clean my cast stone fireplace?   

A customer wants to substitute cast stone for brick in some areas of his home. What are the cost & installation issues he will need to consider?   

A customer asks, "If I send Stone Magic a copy of my plans, will they be returned to me?"   

I live in the upper North East... and my masonry contractor wants to use a 4 foot deep slab of concrete to anchor the newel piers of a balustrade to keep them from shifting in the winter. Is this good advise?   






-- Colors Available

What colors are available?

A customer wants his fireplace to match a rather difficult color in his home and has asked how many color confirmation consultations will be required to insure a good match.

Can the stone be painted?

Can the stone be distressed or antiqued?






-- Durability

How long will this last?

What kind of stone are these surrounds made of?

I live in a coastal region with high salt content in the air.... will this have an adverse effect on my new Stone Magic fireplace?






-- Fitting/Customization

A customer called asking advise regarding the height of her fireplace surround and whether modifications can be made to achieve her desire result...

A customer writes and asks if Stone Magic is capable of creating custom works...

How can I verify that a Stone Magic fireplace surround will fit my firebox opening?

I am very interested in a Stone Magic fireplace surround, but I own a Rumford fireplace.... Do you manufacture surrounds that will fit?

A customer asks if Stone Magic can shorten the legs of a fireplace surround [ which has an opening height of 40 inches ] to accommodate her firebox which has an opening height of 36 inches.

I really like the "Polo" model of fireplace, but I have a 60" opening... Can Stone Magic make a Polo to fit my dimensions?

Can a 36" Bordeaux be ordered with "fruit" like the 42" model?

A customer is interested in adding "Guardians" to each side of her fireplace, but is concerned with the height relationship. Can Stone Magic provide guidelines to assist her with any adjustments that may be required?

How can I obtain the best results when factors at the job site require some field cutting of the stone?






-- Installation

Who installs these surrounds?

Can I assemble and install a Stone Magic fireplace on my own?

Concerned about her older home, a customer recently asked if the amount of "settling" will make the addition of a cast stone mantel difficult, if not impossible.

Can the surrounds be adjusted on site?

How can I obtain the best results when factors at the job site require some field cutting of the stone?

What type of shim is recommended to properly install a balustrade?

Is it possible to "finish" the unfinished side of stone?

How do I clean the stone after installation?






-- Ordering/Delivery

Just prior to investing in a Summerville upper Mantle, a customer commented that the dimensions were quite large - and she was concerned about how to estimate the weight.

How do I order?

Do you have any distributors?

Will I be notified when my order ships?

Can we ship to ________?

How long does it take to receive the surround once you order?

I have been notified that my new Stone Magic fireplace will arrive in a crate... Can you provide me with the overall size I can expect to receive?






-- Production

Just prior to investing in a Summerville upper Mantle, a customer commented that the dimensions were quite large - and she was concerned about how to estimate the weight.

How do I order?

Do you have any distributors?

Will I be notified when my order ships?

Can we ship to ________?

How long does it take to receive the surround once you order?

I have been notified that my new Stone Magic fireplace will arrive in a crate... Can you provide me with the overall size I can expect to receive?




301 Pleasant Drive, Dallas Texas, 800-398-1199